Refund policy

Returns & Refunds

We want you to love every Pome piece you receive. ✨
That’s why we make sure every order is carefully checked before it leaves us.

Returns

If your piece arrives with a defect caused by us, you can request a return within 3 days of receiving your order.

Please contact us within those 3 days with your order number and clear photos/videos of the issue, so our team can assist you.

Please note:

• Returns are accepted only for defects caused by Pome.
• Returns due to change of mind, incorrect selection, or reasons unrelated to a product defect are not accepted.
• The item must be returned in its original condition and packaging.
• Return shipping fees are the customer's responsibility.

Refunds

Once we receive your returned item, our team will inspect it to confirm the reported defect.

If the defect is confirmed to be from our side, your refund will be processed accordingly.

Please note that refunds are only processed after we receive and inspect the returned product.

We’re all about making your Pome experience as smooth as possible. If there’s ever an issue with your order, just reach out to us and we’ll take it from there. ♡